Abulhaija, S., Arroyabe, M.F., Kwong, C. et al. (1 more author) (2025) Exploring the impact of external rewards on e-government services adoption: empirical evidence from Jordan. Public Management Review. ISSN: 1471-9037
Abstract
This research investigates how external rewards influence citizens' adoption of e-government services in Jordan, using data from the 2021 Technology and Internet Survey. Extending the UTAUT model, it incorporates external rewards as an extrinsic motivator. Findings show rewards significantly impact adoption, varying by location, age, income, education, and digital skills. It contributes to understanding e-government demand and offers policymakers strategies to increase adoption rates, fostering a more inclusive digital ecosystem.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2025 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent. |
Keywords: | E-government; e-services; digital services; adoption; public sector; government; UTAUT; digital transformation; digitalization; extrinsic motivation; external rewards; digital divide; digital inequality; digital skills |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Business (Leeds) > Analytics, Technology & Ops Department |
Depositing User: | Symplectic Publications |
Date Deposited: | 10 Sep 2025 16:00 |
Last Modified: | 10 Sep 2025 16:00 |
Status: | Published online |
Publisher: | Taylor & Francis |
Identification Number: | 10.1080/14719037.2025.2461685 |
Sustainable Development Goals: | |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:231060 |