Items where authors include "El-Manstrly, D."

Article

El-Manstrly, D. orcid.org/0000-0002-4943-1907, Herhausen, D. orcid.org/0000-0002-4335-1703, Guha, A. orcid.org/0000-0002-9605-2993 et al. (2 more authors) (2024) Should online retailers emphasize efficiency or experience? First insights on the evolution and heterogeneity of website attributes. Journal of Retailing, 100 (2). pp. 274-292. ISSN 0022-4359

Ali, F., El-Manstrly, D. orcid.org/0000-0002-4943-1907 and Abbasi, G.A. (2023) Would you forgive me? From perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives. Journal of Business Research, 166. 114138. ISSN 0148-2963

Ameen, N. orcid.org/0000-0002-1794-9103, Cheah, J.-H. orcid.org/0000-0001-8440-9564, Ali, F. orcid.org/0000-0003-4528-3764 et al. (2 more authors) (2023) Risk, trust, and the roles of human versus virtual influencers. Journal of Travel Research, 63 (6). pp. 1370-1394. ISSN 0047-2875

Chaouali, W., Hammami, S.M., Cristóvão Veríssimo, J.M. et al. (3 more authors) (2022) Customers who misbehave: identifying restaurant guests “acting out” via asymmetric case models. Journal of Retailing and Consumer Services, 66. 102897. ISSN 0969-6989