Items where authors include "El-Manstrly, D."

Article

Ali, F., El-Manstrly, D. orcid.org/0000-0002-4943-1907 and Abbasi, G.A. (2023) Would you forgive me? From perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives. Journal of Business Research, 166. 114138. ISSN 0148-2963

Ameen, N. orcid.org/0000-0002-1794-9103, Cheah, J.-H. orcid.org/0000-0001-8440-9564, Ali, F. orcid.org/0000-0003-4528-3764 et al. (2 more authors) (2023) Risk, trust, and the roles of human versus virtual influencers. Journal of Travel Research, 63 (6). pp. 1370-1394. ISSN 0047-2875

Chaouali, W., Hammami, S.M., Cristóvão Veríssimo, J.M. et al. (3 more authors) (2022) Customers who misbehave: identifying restaurant guests “acting out” via asymmetric case models. Journal of Retailing and Consumer Services, 66. 102897. ISSN 0969-6989