Provider-led Pathways: Experiences and views of early implementation

Provider-led Pathways provides information, advice and practical help to claimants of incapacity benefits to help them (back) into work. Provider-led Pathways is delivered by private companies and not-for-profit third sector organisations. This report presents findings from qualitative research carried out in 2008 to explore experiences of the early implementation of the Provider-led Pathways programme. The study focused on the key areas of: * Pathways clients' experiences of referral process from Jobcentre Plus to a provider organisation, * clients' experiences of compulsory Work Focused Interviews (WFIs) and support provided by Pathways, * provider organisation staff experiences of the handover of clients from Jobcentre Plus, * liaison arrangements between Jobcentre Plus and provider organisations, * performance monitoring and contract management by Jobcentre Plus and DWP.