Customer incivility, person-organization fit and psychological well-being in healthcare: Does ethical leadership matter?

Mostafa, A.M.S. orcid.org/0000-0001-5701-1630, Yunus, S. and Au, W.C. (2025) Customer incivility, person-organization fit and psychological well-being in healthcare: Does ethical leadership matter? International Journal of Workplace Health Management. ISSN: 1753-8351

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Item Type: Article
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This is an author produced version of an article published in International Journal of Workplace Health Management, made available under the terms of the Creative Commons Attribution License (CC-BY), which permits unrestricted use, distribution and reproduction in any medium, provided the original work is properly cited.

Keywords: Customer incivility, Ethical leadership, Person-organization (PO) fit, Psychological well-being, Expectancy violations theory
Dates:
  • Accepted: 2 July 2025
  • Published (online): 13 August 2025
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > Management Division (LUBS) (Leeds)
Date Deposited: 09 Oct 2025 13:05
Last Modified: 10 Oct 2025 10:07
Published Version: https://www.emerald.com/ijwhm/article/doi/10.1108/...
Status: Published online
Publisher: Emerald
Identification Number: 10.1108/ijwhm-11-2024-0221
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Sustainable Development Goals:
  • Sustainable Development Goals: Goal 3: Good Health and Well-Being
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