‘Every day was a learning curve’: implementing COVID-19 triage protocols in UK ambulance services—a qualitative study of staff experiences

Porter, A. orcid.org/0000-0002-3408-7007, Bell, F. orcid.org/0000-0003-4503-1903, Brady, M. orcid.org/0000-0001-6675-9149 et al. (16 more authors) (2025) ‘Every day was a learning curve’: implementing COVID-19 triage protocols in UK ambulance services—a qualitative study of staff experiences. Emergency Medicine Journal. ISSN: 1472-0205

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Item Type: Article
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© Author(s) (or their employer(s)) 2025. This is an open access article distributed in accordance with the Creative Commons Attribution 4.0 Unported (CC BY 4.0) license, which permits others to copy, redistribute, remix, transform and build upon this work for any purpose, provided the original work is properly cited, a link to the licence is given, and indication of whether changes were made. See: https://creativecommons.org/licenses/by/4.0/.

Keywords: COVID-19; operations research; pre-hospital; qualitative research; triage
Dates:
  • Submitted: 27 August 2024
  • Accepted: 15 August 2025
  • Published (online): 17 September 2025
  • Published: 17 September 2025
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Medicine, Dentistry and Health (Sheffield) > School of Medicine and Population Health
Date Deposited: 08 Oct 2025 10:23
Last Modified: 08 Oct 2025 10:23
Status: Published online
Publisher: BMJ
Refereed: Yes
Identification Number: 10.1136/emermed-2024-214495
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Sustainable Development Goals:
  • Sustainable Development Goals: Goal 3: Good Health and Well-Being
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