Merelo, J.J., Castillo, P.A., Mora, A.M. et al. (4 more authors) (2022) Exploring the Role of Chatbots and Messaging Applications in Higher Education: A Teacher’s Perspective. In: Zaphiris, P and Ioannou, A, (eds.) Learning and Collaboration Technologies. Novel Technological Environments. Technologies. Novel Technological Environments Book Subtitle 9th International Conference, LCT 2022, Held as Part of the 24th HCI International Conference, HCII 2022, 26 Jun - 01 Jul 2022, Online. Lecture Notes in Computer Science, 13329 . Springer , pp. 205-223. ISBN 978-3-031-05674-1
Abstract
The use of new technologies such as messaging applications and chatbots in higher education is rapidly growing in Western countries. This entails a careful consideration of the potential opportunities and/or challenges of adopting these tools. Hence, a comprehensive examination of the teachers’ opinions and needs in this discipline can shed light on the effective ways of enhancing students’ learning and boosting their progress. In this contribution, we have surveyed the opinions of instructors based in Spain (mainly) and Spanish-speaking countries. Specifically, we aimed to collect teachers’ feedback about their opinions regarding the introduction of the messaging platforms and chatbots in their classes, understand their needs and to collect information about the various educational use cases where these tools are valuable. In addition, an analysis of how and when teachers’ opinions towards the use of these tools can vary across gender, experience, and their discipline of specialization is presented. The key findings of this study highlight the factors that can contribute to the advancement of the adoption of messaging platforms and Chabots in higher education institutions to achieve the desired learning outcomes.
Metadata
Item Type: | Proceedings Paper |
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Authors/Creators: |
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Editors: |
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Copyright, Publisher and Additional Information: | © 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG. This version of the article has been accepted for publication, after peer review (when applicable) and is subject to Springer Nature’s AM terms of use (https://www.springernature.com/gp/open-research/policies/accepted-manuscript-terms), but is not the Version of Record and does not reflect post-acceptance improvements, or any corrections. The Version of Record is available online at: https://doi.org/10.1007/978-3-031-05675-8_16. |
Keywords: | Educational chatbots, Messaging platforms, Higher education |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Engineering & Physical Sciences (Leeds) > School of Computing (Leeds) |
Depositing User: | Symplectic Publications |
Date Deposited: | 06 Apr 2022 10:11 |
Last Modified: | 17 Oct 2023 13:15 |
Status: | Published |
Publisher: | Springer |
Series Name: | Lecture Notes in Computer Science |
Identification Number: | 10.1007/978-3-031-05675-8_16 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:185423 |