Wells, V.K., Gregory Smith, D., Taheri, B. et al. (2 more authors) (2016) An exploration of CSR development in heritage tourism. Annals of Tourism Research, 58. pp. 1-17. ISSN 0160-7383
Abstract
Although research on Corporate Social Responsibility (CSR) in tourism has seen increased attention, few studies have focused on CSR at the micro level. In addition, while stage models of CSR development have been extensively proposed these studies are rarely examined in actual organisations and, hence, lack empirical validity. This article explores the consolidative model of CSR, mainly via employees’ but also via visitors’ viewpoints in a large heritage tourism organisation. The research locates the organisation within the broad 3 phase-model and notes that differing parts of the organisation may be at different stages. However it is more difficult to locate the organisation within the narrower 7-stage model because of heritage tourism specific characteristics such as intergenerational drivers and cliques.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2016 Elsevier. This is an author produced version of a paper subsequently published in Annals of Tourism Research. Uploaded in accordance with the publisher's self-archiving policy. Article available under the terms of the CC-BY-NC-ND licence (https://creativecommons.org/licenses/by-nc-nd/4.0/) |
Keywords: | Corporate Social Responsibility; heritage; employees; visitors; consolidative model of CSR development |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Management School (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 26 Feb 2016 17:18 |
Last Modified: | 16 Feb 2018 01:38 |
Published Version: | http://dx.doi.org/10.1016/j.annals.2016.01.007 |
Status: | Published |
Publisher: | Elsevier |
Refereed: | Yes |
Identification Number: | 10.1016/j.annals.2016.01.007 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:95691 |