Ogbonnaya, C and Valizade, D orcid.org/0000-0003-3005-2277 (2018) High performance work practices, employee outcomes and organizational performance: a 2-1-2 multilevel mediation analysis. International Journal of Human Resource Management, 29 (2). pp. 239-259. ISSN 0958-5192
Abstract
This study examines the mediating role of employee outcomes in terms of the relationship between high-performance work practices (HPWP) and organizational performance. The study presents a 2-1-2 multilevel meditation model in which HPWP and organizational performance (staff absenteeism and patient satisfaction) are measured at the organizational level (Level-2), and employee outcomes at the individual level (Level-1). Using secondary data from the British National Health Service, evidence was found for a direct positive relationship between HPWP and employee outcomes (job satisfaction and employee engagement). Both job satisfaction and employee engagement mediated a negative relationship between HPWP and staff absenteeism, but the positive relationship between HPWP and patient satisfaction was mediated by job satisfaction only. We outline the research methodology and discuss practical implications for our findings.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2016 Informa UK Limited, trading as Taylor & Francis Group. This is an Accepted Manuscript of an article published by Taylor & Francis in International Journal of Human Resource Management on 19 Feb 2016, available online: http://www.tandfonline.com/10.1080/09585192.2016.1146320. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | Employee engagement; high-performance work practices; job satisfaction; patient satisfaction; staff absenteeism |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Business (Leeds) > Work and Employment Relation Division (Leeds) |
Depositing User: | Symplectic Publications |
Date Deposited: | 10 Feb 2016 11:51 |
Last Modified: | 20 Jan 2020 19:11 |
Status: | Published |
Publisher: | Taylor & Francis |
Identification Number: | 10.1080/09585192.2016.1146320 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:94881 |