Skarmeas, D and Leonidou, CN (2013) When consumers doubt, watch out! The role of CSR skepticism. Journal of Business Research, 66 (10). 1831 - 1838. ISSN 0148-2963
Abstract
Corporate social responsibility (CSR) is a hot topic in management today. More than ever before, companies engage in CSR initiatives to make a positive contribution to society or support their strategic goals. Yet, in the face of a plethora of CSR claims and numerous reported incidents of corporate misconduct, many people doubt the extent to which companies live up to their professed standards, and consumer skepticism toward corporate social involvement is on the rise. Drawing on attribution theory, this study proposes and tests a model that explains both how consumer skepticism toward the CSR of grocery retailers develops and its influence on important consumer-related outcomes. The findings reveal that attributions of egoistic- and stakeholder-driven motives elicit consumer skepticism toward CSR, while values-driven attributions inhibit skepticism. The results also indicate that CSR skepticism hurts retailer equity, decreases resistance to negative information about the retailer, and stimulates unfavorable word of mouth.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2013, Elsevier. This is an author produced version of a paper published in Journal of Business Research. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | Corporate social responsibility; Attributions; Skepticism; Retailing; Equity; Word of mouth; Resilience to negative information |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Business (Leeds) > Marketing Division (LUBS) |
Depositing User: | Symplectic Publications |
Date Deposited: | 12 Nov 2015 10:32 |
Last Modified: | 12 Nov 2015 10:32 |
Published Version: | http://dx.doi.org/10.1016/j.jbusres.2013.02.004 |
Status: | Published |
Publisher: | Elsevier |
Identification Number: | 10.1016/j.jbusres.2013.02.004 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:85913 |