When deep acting is damaging: Emotional labour and negative emotions in contemporary debt collection

Brooks, J., Grugulis, I. orcid.org/0000-0001-7101-4299 and Cook, H. (Accepted: 2026) When deep acting is damaging: Emotional labour and negative emotions in contemporary debt collection. Human Relations. ISSN: 0018-7267 (In Press)

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Item Type: Article
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This is an author produced version of an article accepted for publication in Human Relations, made available via the University of Leeds Research Outputs Policy under the terms of the Creative Commons Attribution License (CC-BY), which permits unrestricted use, distribution and reproduction in any medium, provided the original work is properly cited.
Dates:
  • Accepted: 26 June 2026
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > Work and Employment Relation Division (Leeds)
Date Deposited: 22 Jul 2026 11:06
Last Modified: 22 Jul 2026 11:06
Status: In Press
Publisher: SAGE
Sustainable Development Goals:
  • Sustainable Development Goals: Goal 3: Good Health and Well-Being
  • Sustainable Development Goals: Goal 10: Reduced Inequalities
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