Service Design for Older Adults Using Smart Digital Appliances: Person-Centred Service Design 4.0

An interpretive paradigm has been adopted as the service research design method. Data were collected on constraints of service research design, and the development of smart digital appliances for older adults from international researchers and engineering innovation practitioners considering Industry 4.0 and analysed using thematic analysis. Findings reveal person-centred design 4.0 and person-centred service design 4.0 responses to 12-person-centred service design evaluative performance criteria. For communities of service designers to succeed in service design for emerging technologies, and product development. Person-centred design 4.0 and person-centred service design 4.0 provide equity, diversity, inclusiveness and service design community participation towards building a sustainable, resilient and human-responsive design system for older adults using smart digital appliances. This chapter introduces 12-person-centred evaluative performance criteria to analyse information-processing activities and interactions with appliances and use services and to capitalise on emerging technology.