AI-augmented water quality event response: the role of generative models for decision support

The global water sector faces unprecedented challenges from climate change, rapid urbanisation, and ageing infrastructure, necessitating a shift towards proactive, digital strategies. Historically characterised as “data rich but information poor,” the sector struggles with underutilised and siloed operational data. Traditional machine learning (ML) models have provided a foundation for smart water management, and subsequently deep learning (DL) approaches utilising algorithmic breakthroughs and big data have proved to be even more powerful under the right conditions. This paper explores and reviews the transformative potential of Generative Artificial Intelligence (GenAI) and Large Language Models (LLMs), enabling a paradigm shift towards data-centric thinking. GenAI, particularly when augmented with Retrieval-Augmented Generation (RAG) and agentic AI, can create new content, facilitate natural language interaction, synthesise insights from vast unstructured data (of all types including text, images and video) and automate complex, multi-step workflows. Focusing on the critical area of drinking water quality, we demonstrate how these intelligent tools can move beyond reactive systems. A case study is presented which utilises regulatory reports to mine knowledge, providing GenAI-powered chatbots for accessible insights and improved water quality event management. This approach empowers water professionals with dynamic, trustworthy decision support, enhancing the safety and resilience of drinking water supplies by recalling past actions, generating novel insights and simulating response scenarios.