Adapting Public Service Media: How are the UK’s major public service media organisations responding to the age of platforms?

Radical changes in media use, the advent of streaming services, and the dominance of big tech have challenged public service media (PSM) as an institution and project. In this context, we present results from research conducted during the second year of PSM-AP, a large-scale comparative research project analysing ‘Public Service Media in the Age of Platforms’. In this brief, we put forward findings and recommendations on how the major PSM organisations in the UK transforming into fully digital, online-first organisations in response to the rise of platforms. This report is based on in-depth interviews with PSM employees (top and middle management) in nine European PSM organisations (BBC, Channel 4, DR, ITV, RAI, RTBF, TV 2, TVP and VRT) in six media markets. The collected data was analysed in line with country-specific organisational reports and industry documents.