Mahmoud, A., Kumar, V. and Spyropoulou, S. orcid.org/0000-0001-9509-254X (2025) Identifying the Public's Beliefs about Generative Artificial Intelligence: A Big Data Approach. IEEE Transactions on Engineering Management. ISSN 0018-9391
Abstract
In an era where generative AI (GenAI) is reshaping industries, public understanding of this phenomenon remains limited. This study addresses this gap by analysing public beliefs about GenAI using the Technology Acceptance Model (TAM) and Diffusion of Innovations Theory (DOI) as frameworks. We adopted a big-data approach, utilising machine-learning techniques to analyse 21,817 public comments extracted from an initial set of 32,707 on 44 YouTube videos discussing GenAI. Our investigation surfaced six pivotal themes: concerns over job and economic impacts, GenAI's potential to revolutionise problem-solving, its perceived shortcomings in creativity and emotional intelligence, the proliferation of misinformation, existential risks, and privacy decay. Emotion analysis showed that negative emotions dominated at 58.46%, including anger (22.85%) and disgust (17.26%). Sentiment analysis echoed this negativity, with 70% negative. The triangulation of thematic, emotional, and sentiment analyses highlighted a polarised public stance: recognition of GenAI's transformative potential is tempered by significant concerns about its implications. The findings offer actionable insights for engineering managers and policymakers. Strategies such as awareness-building, transparency, public engagement, balanced communication, governance, and human-centred development can address polarisation and build trust. Ongoing research into public opinion remains essential for aligning technological advancements with societal expectations and acceptance.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | This is an author produced version of an article published in IEEE Transactions on Engineering Management, made available under the terms of the Creative Commons Attribution License (CC BY), which permits unrestricted use, distribution and reproduction in any medium, provided the original work is properly cited. |
Keywords: | Generative AI, public's beliefs and attitudes, big data, thematic analysis, emotion and sentiment analyses |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Business (Leeds) > Marketing Division (LUBS) |
Depositing User: | Symplectic Publications |
Date Deposited: | 07 Feb 2025 14:13 |
Last Modified: | 07 Feb 2025 14:13 |
Status: | Published online |
Publisher: | IEEE |
Identification Number: | 10.1109/TEM.2025.3534088 |
Sustainable Development Goals: | |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:222962 |