Ingold, J., Forde, C. orcid.org/0000-0001-9518-7151 and Robertshaw, D. (2024) Varieties of digitalisation? A comparison of employment services digitalisation in the UK and Australia. Australian Journal of Social Issues. ISSN 1839-4655
Abstract
This article examines the digitalisation of employment services in the UK and Australia, countries that have been on similar policy trajectories with respect to the development of quasi-markets and increased digitalisation. The article deploys comparative mixed methods comprising surveys of employment service providers and interviews with providers and technology developers in both countries to analyse the extent of, forms and challenges around digitalisation across both countries. The survey data analysis suggested considerable similarities in the UK and Australia regarding the drivers of digitalisation and the tasks which were digitalised. However, the interview data highlighted some differences between the two countries, including the persistence of face-to-face delivery in the UK compared with accelerated digitalisation in Australia. In both countries, there were clear differing motivations between stakeholder communities (policymakers and developers), which providers had to negotiate.
Metadata
Item Type: | Article |
---|---|
Authors/Creators: |
|
Copyright, Publisher and Additional Information: | © 2024 The Authors. This is an open access article under the terms of the Creative Commons Attribution License (CC-BY 4.0), which permits unrestricted use, distribution and reproduction in any medium, provided the original work is properly cited. |
Keywords: | Australia-overseas comparisons, digital technology, employment policy, privatisation, social welfare |
Dates: |
|
Institution: | The University of Leeds |
Academic Units: | ?? Leeds.RC-FINA ?? The University of Leeds > Faculty of Business (Leeds) > Work and Employment Relation Division (Leeds) |
Depositing User: | Symplectic Publications |
Date Deposited: | 03 May 2024 09:44 |
Last Modified: | 14 May 2024 10:59 |
Status: | Published online |
Publisher: | Wiley |
Identification Number: | 10.1002/ajs4.339 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:212231 |