Curry, A and Cercas Curry, A orcid.org/0000-0001-5174-020X (2023) Computer Says "No": The Case Against Empathetic Conversational AI. In: Findings of the Association of Computer Linguistics: ACL 2023. 61st Annual Meeting of the Association for Computational Linguistics, 09-14 Jul 2023, Toronto, Canada. Association for Computational Linguistics , Stroudsburg, PA, USA , pp. 8123-8130. ISBN 978-1-959429-62-3
Abstract
Emotions are an integral part of human cognition and they guide not only our understanding of the world but also our actions within it. As such, whether we soothe or flame an emotion is not inconsequential. Recent work in conversational AI has focused on responding empathetically to users, validating and soothing their emotions without a real basis. This AI-aided emotional regulation can have negative consequences for users and society, tending towards a one-noted happiness defined as only the absence of “negative” emotions. We argue that we must carefully consider whether and how to respond to users’ emotions.
Metadata
Item Type: | Proceedings Paper |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 1963–2023 ACL. This is an open access article under the terms of the Creative Commons Attribution License (CC-BY 4.0), which permits unrestricted use, distribution and reproduction in any medium, provided the original work is properly cited. |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Arts, Humanities and Cultures (Leeds) > School of Philosophy, Religion and History of Science (Leeds) |
Depositing User: | Symplectic Publications |
Date Deposited: | 03 May 2023 15:53 |
Last Modified: | 18 Oct 2023 11:28 |
Status: | Published |
Publisher: | Association for Computational Linguistics |
Identification Number: | 10.18653/v1/2023.findings-acl.515 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:198842 |