Niven, K, Connolly, C, Stride, CB et al. (1 more author) (2022) Daily Effects of Face-to-face and Cyber Incivility via Sadness, Anger and Fear. Work and Stress, 36 (2). pp. 147-163. ISSN 0267-8373
Abstract
Many workers are subjected to incidents of rudeness and ignorance at work. Emerging evidence suggests that exposure to such incivility has an immediate impact on people’s well-being and commitment. In this article we contribute to this nascent area of enquiry by investigating the role of discrete emotions in explaining how exposure to incivility translates into detrimental daily consequences, and by examining whether the role of emotions varies depending on whether incivilities occur during face-to-face versus online interactions. In a diary study of 69 workers, we find that face-to-face incivility has a pronounced daily impact on workers’ exhaustion and turnover intention, and that this impact is mediated by increased feelings of sadness and anger, but not fear. In contrast, cyber incivility only affects workers’ emotional exhaustion as a result of increases in sadness. Our findings provide insight into the mechanisms of daily effects of workplace incivility and the divergent daily effects of face-to-face versus cyber incivility.
Metadata
Item Type: | Article |
---|---|
Authors/Creators: |
|
Copyright, Publisher and Additional Information: | © 2021 Informa UK Limited, trading as Taylor & Francis Group. This is an author produced version of an article published in Work and Stress. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | anger; cyber incivility; discrete emotions; fear; Incivility; sadness |
Dates: |
|
Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Business (Leeds) > Management Division (LUBS) (Leeds) > Management Division Organizational Behaviour (LUBS) |
Depositing User: | Symplectic Publications |
Date Deposited: | 17 Sep 2021 12:24 |
Last Modified: | 16 Sep 2022 00:19 |
Status: | Published |
Publisher: | Routledge |
Identification Number: | 10.1080/02678373.2021.1976882 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:178272 |