Van Der Wal, CN, Robinson, MA orcid.org/0000-0001-5535-8737, Bruine de Bruin, W et al. (1 more author) (2021) Evacuation behaviors and emergency communications: An analysis of real-world incident videos. Safety Science, 136. 105121. ISSN 0925-7535
Abstract
Emergencies such as fires and terrorist attacks pose risks of injuries and fatalities, which can be exacerbated by delayed, ill-informed, or unmanaged responses. Effective emergency communication strategies could be used to better inform people and reduce these risks. This research analyzes videos of real-world emergencies to: (a) identify people’s observed behaviors that increase risk during evacuations, and (b) examine which emergency communication strategies might reduce risk behaviors. We analyzed 126 publicly available videos of emergency evacuations in different emergencies (e.g., fire, terror attack, evacuation alarm, perceived threat). We found evidence of three types of risk behaviors (delayed response, filming, running) and four emergency communication strategies (evacuation alarm, staff guiding people to exits, general prerecorded message, live announcement). Our analyses suggest that having staff guide people to exits is the most effective strategy for promoting faster and more effective responses. However, neither live announcements nor pre-recorded messages were associated with delayed responses, while evacuation alarms were associated with more delayed responses than other communication strategies. Although people filming the incident was unrelated to staff interactions, it occurred more with alarms sounding and prerecorded messages, suggesting that these emergency communications might not prevent filming. Compared to no communications, all emergency communication strategies reduced running during evacuations. We discuss the implications of this research for identifying effective emergency communication strategies and reducing risk-increasing evacuation behaviors.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2020 The Authors. Published by Elsevier Ltd. This is an open access article under the terms of the Creative Commons Attribution 4.0 International (CC BY 4.0) (https://creativecommons.org/licenses/by/4.0/) |
Keywords: | Emergencies; Evacuation; Risk communication; Crowd behavior; Crowd management; Video analysis |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Business (Leeds) > Management Division (LUBS) (Leeds) > Management Division Organizational Behaviour (LUBS) |
Depositing User: | Symplectic Publications |
Date Deposited: | 04 Feb 2021 16:08 |
Last Modified: | 25 Jun 2023 22:34 |
Status: | Published |
Publisher: | Elsevier |
Identification Number: | 10.1016/j.ssci.2020.105121 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:170747 |