Yan, H, Hu, X and Wu, C-H orcid.org/0000-0002-8011-6323 (2021) When and how can organizational punishment stop unethical pro-organizational behaviors in hospitality? International Journal of Hospitality Management, 94. 102811. ISSN 0278-4319
Abstract
How can hospitality employees be prevented from engaging in unethical behavior toward customers with the intention of helping their organization (i.e., from displaying unethical pro-organizational behavior directed at customers, UPB-C)? Drawing on ethical decision-making (EDM) theory, we propose that organizational punishment for unethical behavior and service climate will jointly inhibit UPB-C via moral disengagement. We test our hypotheses across two studies. In Study 1, using a sample of 122 frontline service employees, we find that, when both organizational punishment for unethical behavior and service climate are higher, UPB-C is lower. In Study 2, we replicate the above findings using a two-wave panel data from a sample of 191 employees who had service roles in the hospitality industry, and further indicate the role of moral disengagement in explaining the interactive effects of organizational punishment and service climate on UPB-C.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2020 Elsevier Ltd. All rights reserved. This is an author produced version of an article published in International Journal of Hospitality Management. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | Unethical pro-organizational behavior; Organizational punishment for unethical behavior; Service climate; Moral disengagement |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Business (Leeds) > Management Division (LUBS) (Leeds) > Management Division Organizational Behaviour (LUBS) |
Depositing User: | Symplectic Publications |
Date Deposited: | 03 Dec 2020 11:24 |
Last Modified: | 21 Jun 2022 11:17 |
Status: | Published |
Publisher: | Elsevier |
Identification Number: | 10.1016/j.ijhm.2020.102811 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:168614 |