Terry, E orcid.org/0000-0002-9941-7046, Marks, A, Dakessian, A et al. (1 more author) (2022) Emotional Labour and the Autonomy of Dependent Self-Employed Workers: The Limitations of Digital Managerial Control in the Home Credit sector. Work, Employment and Society, 36 (4). pp. 665-682. ISSN 0950-0170
Abstract
Changes to the labour process in the home credit sector have exposed the industry’s agency workforce to increased levels of digital managerial control through the introduction of digital lending applications and algorithmic decision-making techniques. This article highlights the heterogeneous nature of the impact of digitalisation on the labour process and worker autonomy – specifically, workers’ engagement in unquantified emotional labour. By considering the limitations of digital control in relation to qualitative elements of the labour process, it becomes evident that emotional labour has the scope to be a source of autonomy for dependent self-employed workers when set against a backdrop of heightened digital automation and algorithmic control. This article therefore contributes to ongoing labour process debates surrounding digitalisation, quantified workers and algorithmic managerial control.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © The Author(s) 2021. This article is distributed under the terms of the Creative Commons Attribution 4.0 License (https://creativecommons.org/licenses/by/4.0/) which permits any use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage) |
Keywords: | algorithmic management, alternative finance, automation, dependent self-employment, digital managerial control, digitalisation, emotional labour, home credit, labour process, worker autonomy |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Business (Leeds) > Work and Employment Relation Division (Leeds) |
Depositing User: | Symplectic Publications |
Date Deposited: | 24 Nov 2020 13:39 |
Last Modified: | 09 Jan 2023 11:16 |
Status: | Published |
Publisher: | SAGE |
Identification Number: | 10.1177/0950017020979504 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:168205 |