Jo, HY, Aryee, S, Hsiung, H-H et al. (1 more author) (2020) Fostering mutual gains: Explaining the influence of high‐performance work systems and leadership on psychological health and service performance. Human Resource Management Journal, 30 (2). pp. 198-225. ISSN 0954-5395
Abstract
Despite the growing importance of sustainable management of human resources, human resource management and leadership research on mutuality in the employment relationship has proceeded in a parallel fashion. Drawing on self‐determination theory, this study proposes an integrative model of human growth by addressing two interrelated questions: (a) how and why experienced service‐oriented high‐performance work systems (HPWS) and unit service leadership relate to psychological health and service performance and (b) whether thriving at work and psychological health serially mediate the relationships between the two contextual antecedents and service performance. Our findings revealed that experienced service‐oriented HPWS and unit service leadership related to service performance but indirectly through thriving at work. However, experienced service‐oriented HPWS but not unit service leadership related to psychological health through thriving at work. Furthermore, thriving at work and psychological health serially mediated the relationship between experienced service‐oriented HPWS (but not unit service leadership) and service performance.
Metadata
Item Type: | Article |
---|---|
Authors/Creators: |
|
Copyright, Publisher and Additional Information: | © 2019 John Wiley & Sons Ltd. This is the peer reviewed version of the following article: Jo, H, Aryee, S, Hsiung, H, Guest, D. Fostering mutual gains: Explaining the influence of high‐performance work systems and leadership on psychological health and service performance. Hum Resour Manag J. 2020; 30: 198– 225. https://doi.org/10.1111/1748-8583.12256 , which has been published in final form at https://doi.org/10.1111/1748-8583.12256. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | high‐performance work systems; leadership; psychological health; service performance; thriving at work |
Dates: |
|
Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Business (Leeds) > Work and Employment Relation Division (Leeds) |
Depositing User: | Symplectic Publications |
Date Deposited: | 07 Aug 2019 14:14 |
Last Modified: | 12 Sep 2021 00:38 |
Status: | Published |
Publisher: | Wiley |
Identification Number: | 10.1111/1748-8583.12256 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:149362 |