Ingold, J orcid.org/0000-0001-8088-8262 (2018) Employer engagement in active labour market programmes: The role of boundary spanners. Public Administration, 96 (4). pp. 707-720. ISSN 0033-3298
Abstract
The involvement (or engagement) of employers is critical to the success and effectiveness of active labour market programmes (ALMPs), yet little is known about how street‐level organizations (SLOs) delivering them interact with employers. This article draws on interviews with ‘employer engagement’ staff in SLOs contracted to deliver the UK's principal ALMP, the ‘Work Programme’. Conceptualizing these staff as ‘boundary spanners’ who operated both within SLOs and at the physical boundaries between SLOs and employers, the study found that their day‐to‐day work involved three key types of activities. First, initial business‐to‐business ‘sales’ approaches to employers; second, a complex process of matching of clients to employers’ requirements through intra‐organizational interactions; third, the building and maintenance of trusting inter‐organizational relationships with employers. The strategies and tensions revealed emphasize the under explored, but critical, role of inter‐personal dynamics, both within and at the boundary of SLOs, in the aim of assisting people into employment.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2018 John Wiley & Sons Ltd. This is the peer reviewed version of the following article: Ingold J. Employer engagement in active labour market programmes: The role of boundary spanners. Public Admin. 2018;96:707–720, which has been published in final form at https://doi.org/10.1111/padm.12545. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | street‐level organizations; active labour market programmes; employers; inter‐organizational relations; boundary spanner |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Business (Leeds) > Work and Employment Relation Division (Leeds) |
Depositing User: | Symplectic Publications |
Date Deposited: | 13 Aug 2018 10:38 |
Last Modified: | 16 Aug 2020 00:38 |
Status: | Published |
Publisher: | Wiley |
Identification Number: | 10.1111/padm.12545 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:134455 |