Miettinen, S, Tang, T orcid.org/0000-0002-5410-7271, Remotti, S et al. (4 more authors) (2018) Service design tools for stakeholder dialogue and youth empowerment in Africa. In: Proceedings of the 2018 Cumulus Association Conference. 2018 Cumulus Association Conference: To Get There - Designing Together, 11-13 Apr 2018, Paris, France. Cumulus Association
Abstract
The aim of this paper is to present a service model and methods that enable empowerment and action in the context of the San youth. Their stakeholders have an extremely important role in both providing services as well as lobbying for their cause to improve the situation in the local context. When the public service production does not have vast resources available the role of civil society and non-governmental organisations become more and more important in the service production as well as in the service delivery. Further, it is fundamental to develop means for local dialogue that enables communication between different stakeholders and the San youth. This paper focuses on service design and creative methodologies that can be utilized for creating wellbeing at the local level in South Africa and Namibia. Service design has become an important tool for creating insights and understanding over complex societal challenges and finding new solutions for underserved and marginalized communities. It is looking at service design as a platform to create both foresight and solution-oriented process to create dynamic capabilities through local dialogue in response to the needs of underserved communities.
Metadata
Item Type: | Proceedings Paper |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © The Authors. This is an author produced version of a paper which will be published in the proceedings of the 2018 Cumulus Association Conference: To Get There - Designing Together. |
Keywords: | service design; participatory design; dialogue; youth empowerment; grassroots innovation |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Arts, Humanities and Cultures (Leeds) > School of Design (Leeds) |
Funding Information: | Funder Grant number EU - European Union 645743 |
Depositing User: | Symplectic Publications |
Date Deposited: | 11 Jul 2018 12:29 |
Last Modified: | 24 Sep 2018 10:19 |
Published Version: | http://www.cumulusparis2018.org/ |
Status: | Published |
Publisher: | Cumulus Association |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:133156 |