EXPRESS: Service-Oriented High-Performance Work Systems and Service Role Performance: Applying Integrated Extended Self and Psychological Ownership Framework

Jo, H, Aryee, S, Hsiung, H-H et al. (1 more author) (2021) EXPRESS: Service-Oriented High-Performance Work Systems and Service Role Performance: Applying Integrated Extended Self and Psychological Ownership Framework. Human Relations. 001872672110356-001872672110356. ISSN 0018-7267

Abstract

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Authors/Creators:
  • Jo, H
  • Aryee, S
  • Hsiung, H-H
  • Guest, D
Copyright, Publisher and Additional Information: This item is protected by copyright, all rights reserved. This is an author produced version of an article published in Human Relations. Uploaded in accordance with the publisher's self-archiving policy.
Keywords: perceived service-oriented high-performance work systems, customer orientation, job-based psychological ownership, overall service role performance
Dates:
  • Accepted: 23 June 2021
  • Published (online): 13 July 2021
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > Work and Employment Relation Division (Leeds)
Depositing User: Symplectic Publications
Date Deposited: 20 Jul 2021 11:18
Last Modified: 20 Jul 2021 11:18
Status: Published online
Publisher: SAGE Publications
Identification Number: https://doi.org/10.1177/00187267211035656

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