Emotional Labour and the Autonomy of Dependent Self-Employed Workers: The Limitations of Digital Managerial Control in the Home Credit sector

Terry, E, Marks, A, Dakessian, A et al. (1 more author) (2021) Emotional Labour and the Autonomy of Dependent Self-Employed Workers: The Limitations of Digital Managerial Control in the Home Credit sector. Work, Employment and Society. ISSN 0950-0170

Abstract

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Authors/Creators:
  • Terry, E
  • Marks, A
  • Dakessian, A
  • Christopoulos, D
Copyright, Publisher and Additional Information: © The Author(s) 2021. This article is distributed under the terms of the Creative Commons Attribution 4.0 License (https://creativecommons.org/licenses/by/4.0/) which permits any use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage)
Keywords: algorithmic management, alternative finance, automation, dependent self-employment, digital managerial control, digitalisation, emotional labour, home credit, labour process, worker autonomy
Dates:
  • Accepted: 13 November 2020
  • Published (online): 17 January 2021
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > Work and Employment Relation Division (Leeds)
Depositing User: Symplectic Publications
Date Deposited: 24 Nov 2020 13:39
Last Modified: 22 Jan 2021 15:04
Status: Published online
Publisher: SAGE
Identification Number: https://doi.org/10.1177/0950017020979504

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