Items where authors include "Uslu, A"

Article

Auh, S, Menguc, B orcid.org/0000-0002-4116-3047, Thompson, FM et al. (1 more author) (2024) Conflict-solving as a mediator between customer incivility and service performance. Service Industries Journal, 44 (5-6). pp. 342-377. ISSN 0264-2069

Auh, S, Menguc, B orcid.org/0000-0002-4116-3047, Imer, P et al. (1 more author) (2019) Frontline Employee Feedback-Seeking Behavior: How Is It Formed and When Does It Matter? Journal of Service Research, 22 (1). pp. 44-59. ISSN 1094-6705