More customer orientation is not always better for frontline employees

Menguc, B, Katsikeas, KS and Aug, S (2016) More customer orientation is not always better for frontline employees. UNSPECIFIED.

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Item Type: Other
Authors/Creators:
  • Menguc, B
  • Katsikeas, KS
  • Aug, S
Copyright, Publisher and Additional Information:

Creative Commons licence, (CC BY-NC-ND 2.0)
Dates:
  • Published: 2 March 2016
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > Marketing Division (LUBS)
Depositing User: Symplectic Publications
Date Deposited: 15 Nov 2016 10:52
Last Modified: 15 Nov 2016 10:52
Published Version: http://blogs.lse.ac.uk/businessreview/2016/03/02/m...
Status: Published
Open Archives Initiative ID (OAI ID):

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