Tiwana, N, Bass, G and Farrell, G (2015) Police performance measurement: an annotated bibliography. Crime Science, 4 (1). ISSN 2193-7680
Abstract
This study provides information to assist those involved in performance measurement in police organisations. The strategies used to identify the literature are described. Thematic sections cover; general overviews; methodological issues; performance management in other industries; national, international and cross-national studies; frameworks (e.g. Compstat; the Balanced Scorecard); criticisms (particularly unintended consequences); crime-specific measures; practitioner guides; performance evaluation of individual staff; police department plans and evaluations; annotated bibliographies in related areas, and; other literature. Our discussion offers two conclusions: the measures best aligned with performance are typically more expensive, while most operational data should only provide contextual information; the philosophy of open governance should be pursued to promote transparency, accountability and communication to improve police performance.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2014 Tiwana et al.; licensee Springer. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly credited. Reproduced in accordance with the publisher's self-archiving policy. |
Keywords: | Policing; Performance management; Police performance management; Performance indicators; Compstat; Balanced scorecard |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Education, Social Sciences and Law (Leeds) > School of Law (Leeds) |
Depositing User: | Symplectic Publications |
Date Deposited: | 01 Jun 2016 09:40 |
Last Modified: | 11 Apr 2018 13:28 |
Published Version: | http://dx.doi.org/10.1186/s40163-014-0011-4 |
Status: | Published |
Publisher: | SpringerOpen |
Identification Number: | 10.1186/s40163-014-0011-4 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:97473 |
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Filename: Tiwana Bass Farrell 2015 Police Performance Measures Annotated Bibliography.pdf
Licence: CC-BY 4.0