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Kumar, M. and Kumar, N. (2016) Three dimensions of service recovery: examining relationship and impact. Supply Chain Management, 21 (2). pp. 273-286. ISSN 1359-8546
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2016 Emerald Group Publishing. This is an author produced version of a paper subsequently published in Supply Chain Management. Uploaded in accordance with the publisher's self-archiving policy. |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Management School (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 15 Aug 2016 14:05 |
Last Modified: | 17 Oct 2017 16:31 |
Published Version: | http://dx.doi.org/10.1108/SCM-03-2015-0086 |
Status: | Published |
Publisher: | Emerald |
Refereed: | Yes |
Identification Number: | 10.1108/SCM-03-2015-0086 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:96010 |
Available Versions of this Item
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Three dimensions of service recovery: examining relationship and impact. (deposited 03 Mar 2016 11:38)
- Three dimensions of service recovery: examining relationship and impact. (deposited 15 Aug 2016 14:05) [Currently Displayed]