Lenton, P. (2015) Determining student satisfaction: An economic analysis of the National Student Survey. ECONOMICS OF EDUCATION REVIEW, 47. pp. 118-127. ISSN 0272-7757
Abstract
The UK National Student Survey (NSS) represents a major resource, never previously used in the economics literature, for understanding how the market signal of quality in higher education works. In this study, we examine the determinants of the NSS overall student satisfaction score across eleven subject areas for 121 UK universities between 2007 and 2010. Using a unique panel data set and estimating random effects and fixed effects models, we find large differences in NSS scores across subjects and across different groups of universities, which implies that the raw scores should not be used as a method of ranking. Additionally, the student–staff ratio and student employability are strong influencers of student satisfaction; both of which suggest that a policy which places emphasis on student support, personal development and employability skills will yield an advantage in the higher education marketplace.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2015 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/) |
Keywords: | Educational economics; Higher education; Fixed effects; Random effects; Student satisfaction |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Department of Economics (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 08 Feb 2016 10:12 |
Last Modified: | 08 Feb 2016 10:12 |
Published Version: | http://dx.doi.org/10.1016/j.econedurev.2015.05.001 |
Status: | Published |
Publisher: | Elsevier |
Refereed: | Yes |
Identification Number: | 10.1016/j.econedurev.2015.05.001 |
Related URLs: | |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:94778 |