McGuinness, M. and Marchand, R.D. (2014) Business continuity management in UK higher education: a case study of crisis communicationin the era of social media. International Journal of Risk Assessment and Management, 17 (4). 291 - 310. ISSN 1466-8297
Abstract
This study explores crisis communications in UK higher education institutions between the institution and its students. Using a case study of British universities, data is presented from interviews with university business continuity managers and student focus groups. The paper provides insights into current business continuity management practice in the higher education sector, business continuity managers’ attitudes to social media as a communication tool during the incident response phase, and students’ declared communication preferences.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2014 Inderscience. This is an author produced version of a paper subsequently published in International Journal of Risk Assessment and Management. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | BCM; business continuity management; communications; stakeholders; social media; higher education; university |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Management School (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 11 Nov 2015 09:59 |
Last Modified: | 13 Nov 2015 20:08 |
Published Version: | http://dx.doi.org/10.1504/IJRAM.2014.062784 |
Status: | Published |
Publisher: | Inderscience |
Refereed: | Yes |
Identification Number: | 10.1504/IJRAM.2014.062784 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:91857 |