Sen, B. (2014) Community, complexity, the public library and community orientation. Library Review, 63 (6-7). 505 - 518. ISSN 0024-2535
Abstract
Purpose – The purpose of this paper is to present a model of the complexity in public libraries based on a case study of Cumbria Libraries, a public library service in the North West of England. The model illustrates the complexity of the library as a societal organisation with multiple stakeholder perspectives. The model is based on community orientation as a form of market orientation, in combination with other multiple strategic orientations that combine to add value for stakeholders within the community.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2014 Emerald Group Publishing Limited. This is an author produced version of a paper subsequently published in Library Review. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | Case study; Community orientation; Complexity; Public libraries; Societal organisations; Strategic orientations |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 29 Apr 2015 12:40 |
Last Modified: | 30 Apr 2015 07:52 |
Published Version: | http://dx.doi.org/10.1108/LR-04-2014-0038 |
Status: | Published |
Publisher: | Emerald Group Publishing Ltd. |
Refereed: | Yes |
Identification Number: | 10.1108/LR-04-2014-0038 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:85519 |