Corrall, S. (2002) Planning and policy making. In: Melling, M. and Little, J., (eds.) Building a Successful Customer-Service Culture: a Guide for Library and Information Managers. London: Facet Publishing , pp. 27-52.
Metadata
| Item Type: | Book Section |
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| Institution: | The University of Sheffield |
| Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield) |
| Depositing User: | Information Studies |
| Date Deposited: | 24 Mar 2009 13:42 |
| Last Modified: | 13 May 2009 14:08 |
| Status: | Published |
| Publisher: | London: Facet Publishing |
| Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:8470 |
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