A journey into e-resource administration hell

The author discusses the administrative problems which can still occur when looking after a large and complex portfolio of electronic resources, and focuses on some of the recurring ‘nightmares’ involving e-journals in particular. Amongst the subjects discussed are lost archives, activation codes which change without anyone being told, unreasonable expiry dates, poor service, wandering URLs, lack of publicity, failure to keep licensing conditions, and title changes. The article ends with a look at some emerging examples of excellent practice to do with e-journal management, proving all parties involved can work together to ensure a smooth and efficient service.