Burns, D., Killett, A., Hyde, P. et al. (2 more authors) (2013) How organizational factors interact to influence the quality of care of older people in the care home sector. Journal of Health Services Research and Policy, 18 (1). Suppl . 14 - 22 . ISSN 1355-8196
Abstract
Objectives To examine how organizational factors affect good care and mistreatment of older people in care homes. Methods Eight residential care homes for older people (including private sector, local authority and NHS providers) took part in a participatory observation-based study of organizational factors affecting care quality. Results Grouping organizational factors into infrastructure, management and procedures, staffing, resident population characteristics and culture, we show the context-sensitive nature of interactions between these factors. These interactions could enhance care quality where factors combined positively. Conversely, they could amplify difficulties where one factor came to undermine another, thereby limiting care quality. Conclusions This analysis provides empirical insights into how and why similar sector-wide changes to care provision have differential effects at the care home level. It indicates the situated and unpredictable ways in which organizational factors interact, implying the need for locally contextualized quality assessment and improvement actions.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2013 The Author(s) This is an author produced version of a paper subsequently published in Journal of Health Services Research and Policy. Uploaded in accordance with the publisher's self-archiving policy. |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Management School (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 05 Feb 2015 10:45 |
Last Modified: | 20 Mar 2018 20:05 |
Published Version: | http://dx.doi.org/10.177/1355819613476016 |
Status: | Published |
Publisher: | Sage |
Refereed: | No |
Identification Number: | 10.177/1355819613476016 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:83187 |