Abu Shawar, BA and Atwell, ES (2007) Chatbots: are they really useful? Journal for Language Technology and Computational Linguistics, 22 (1). 29 - 49. ISSN 0175-1336
Abstract
Chatbots are computer programs that interact with users using natural lan- guages. This technology started in the 1960’s; the aim was to see if chatbot systems could fool users that they were real humans. However, chatbot sys- tems are not only built to mimic human conversation, and entertain users. In this paper, we investigate other applications where chatbots could be useful such as education, information retrival, business, and e-commerce. A range of chatbots with useful applications, including several based on the ALICE/AIML architecture, are presented in this paper.
Metadata
| Item Type: | Article |
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| Authors/Creators: |
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| Dates: |
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| Institution: | The University of Leeds |
| Academic Units: | The University of Leeds > Faculty of Engineering & Physical Sciences (Leeds) > School of Computing (Leeds) > Artificial Intelligence & Biological Systems (Leeds) |
| Depositing User: | Symplectic Publications |
| Date Deposited: | 28 Nov 2014 12:40 |
| Last Modified: | 31 Jul 2015 01:46 |
| Published Version: | http://www.jlcl.org/2007_Heft1/Bayan_Abu-Shawar_an... |
| Status: | Published |
| Publisher: | GSCL German Society for Computational Linguistics |
| Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:81655 |
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