Pan, K., Nunes, J.M.B. and Peng, G.C. (2010) Risks affecting ERP viability: insights from a very large Chinese manufacturing group. Journal of Manufacturing Technology Management (previously Integrated Manufacturing Systems), 22 (1). 107 - 130.
Abstract
Purpose – The purpose of this paper is to identify, assess and explore potential risks that can affect long-term viability of enterprise resource planning (ERP) systems in the post-implementation and exploitation phase.
Design/methodology/approach – The research took a large Chinese private group as a case study. A theoretical ERP risk ontology, which was adopted from the literature, was used to frame the study and generate data collection tools. Two questionnaires were thus designed and used to explore ERP post-implementation risks in the case company.
Findings – The study identified 37 risk events, of which seven were identified as the most critical for ERP exploitation in the case company. The findings show that organisational and human-related risks are the crucial factors for potential ERP failure and not the usually suspect technical risks.
Research limitations/implications – This study contributes to the knowledge of ERP in general, and provides valuable insights into ERP post-implementation risks in large companies in particular.
Practical implications – The findings will not just be useful in supporting ERP risk identification and management in the large Chinese companies, but will also be beneficial to other large companies in general, which may be confronted with similar ERP exploitation challenges.
Originality/value – The majority of large companies in China and in the West have implemented ERP systems and engaged in the system post-implementation phase. Most of the existing literature in the field focuses on the process of implementation. This paper looks forward to the risks involved in the post-implementation phase. Understanding potential risks that may occur during ERP exploitation is vital for these large firms to achieve and sustain business success through their ERP systems.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2011 Emerald. This is an author produced version of a paper subsequently published in Journal of Manufacturing Technology Management. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | China; Manufacturing resource planning; Large enterprises; Resource management. |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 22 May 2014 15:19 |
Last Modified: | 05 Jun 2014 20:07 |
Published Version: | http://dx.doi.org/10.1108/17410381111099833 |
Status: | Published |
Publisher: | Emerald |
Refereed: | Yes |
Identification Number: | 10.1108/17410381111099833 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:79142 |