Williams, T, Astin, M and Ditch, J (1995) First Time Customers. Research Report. Department of Social Security Research Report, No. 36 . HMSO , London.
Abstract
This report evaluates the experiences of people claiming particular benefits for the first time. The routes into claiming the benefit, the experience of making the claim and satisfaction with the process were examined. The Social Policy Research Unit carried out face-to-face interviews with first-time customers of Income Support and One Parent Benefit, a postal survey of Child Benefit and Retirement Pension customers and interviews with Benefits Agency staff.
Metadata
Item Type: | Monograph |
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Authors/Creators: |
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Keywords: | employment/benefits |
Dates: |
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Institution: | The University of York |
Academic Units: | The University of York > Research Groups (York) > Social Policy Research Unit (York) |
Depositing User: | Pure (York) |
Date Deposited: | 07 Jun 2012 19:40 |
Last Modified: | 26 Jan 2025 00:00 |
Status: | Published |
Publisher: | HMSO |
Series Name: | Department of Social Security Research Report |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:73352 |