How and When Does Negative Beneficiary Contact Relate to Service Behaviours? Unpacking the Roles of Prosocial Impact and Service-Oriented High-Performance Work Systems in Public Healthcare

Mostafa, A. orcid.org/0000-0001-5701-1630 (Accepted: 2026) How and When Does Negative Beneficiary Contact Relate to Service Behaviours? Unpacking the Roles of Prosocial Impact and Service-Oriented High-Performance Work Systems in Public Healthcare. International Public Management Journal. ISSN: 1096-7494 (In Press)

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Item Type: Article
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This is an author produced version of an article accepted for publication in International Public Management Journal, made available via the University of Leeds Research Outputs Policy under the terms of the Creative Commons Attribution License (CC-BY), which permits unrestricted use, distribution and reproduction in any medium, provided the original work is properly cited.
Dates:
  • Accepted: 24 July 2026
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > Management Division (LUBS) (Leeds)
Date Deposited: 03 Aug 2026 15:17
Last Modified: 03 Aug 2026 18:38
Status: In Press
Publisher: Taylor & Francis
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