Resource-based capabilities for maritime supply chain resilience: impacts on customer satisfaction and performance during container shortages

Purpose The supply chain resilience literature mostly focuses on manufacturing firms in the main trading regions, often without a specific disruption context. This paper aims to unveil the relationships between resources, integration capabilities, supply chain resilience and firm performance in the maritime supply chain field, based on the specific container shortage disruption context, and in a region that is not a part of the main East-West global trade routes.

Design/methodology/approach A conceptual model is developed based on dynamic capabilities theory and partial least squares structural equation modelling (PLS-SEM) is applied to test the model. A survey is conducted on 172 maritime transport service providers.

Findings Supply chain resilience positively impacts customer satisfaction, financial performance and operational performance. Among supply chain integration dimensions, external integration has a direct impact on supply chain resilience, while no direct influence of internal integration is observed. Relations, network complexity and digital competence significantly affect supply chain integration.

Originality/value The study investigates supply chain resilience in an understudied yet critical maritime supply chain context by focusing on a specific disruption. The paper illustrates more granulated firm performance effects of supply chain resilience and reveals more detailed resources of integration capabilities that lead to enhanced resilience.