Exploring harassment directed towards employees on social media: a scoping review

Recent reports indicate that employees are being subjected to harassment on social media. However, research in this area is highly interdisciplinary, often existing in disciplines that cater to occupational groups, such as politicians, journalists, or education professionals. We therefore conducted a scoping review to synthesize research in this area. Our scoping review sought to identify (1) the nature of social media harassment towards employees, (2) specific risk factors, and (3) how organizations manage the problem. We conducted searches of the Web of Science and Scopus databases, alongside keyword searches of Google Scholar. Our approach aligned with PRISMA recommendations for conducting scoping reviews, and the searches produced 47 studies, of which 35 met the inclusion criteria. Analyses revealed the varied nature of social media harassment towards employees, reflected in the use of 14 different labels to describe social media harassment. Only five studies addressed risk factors for experiencing harassment, which included greater prominence and visibility, more active use of social media, and working in an organization where offline harassment occurs. Moreover, just six studies have examined organizational responses to the problem, and were largely seen as ineffective, although thirteen studies addressed how individuals coped with social media harassment. This is the first paper that reviews research on social media harassment directed at employees. To consolidate this research area, we offer suggestions aimed at reducing construct proliferation and promoting a more coherent research agenda.