MEERS, Jed orcid.org/0000-0001-7993-3062 (Accepted: 2026) ‘Everyone Interfaces’:Coding access to the digital welfare state. Legal Studies. ISSN: 0261-3875 (In Press)
Abstract
User-interfaces — on the web, standalone apps, or internal systems — are now central to the design and operation of the welfare state, with profound implications for access to legal entitlements and the exercise of administrative discretion. While socio-legal scholars have begun to examine how interfaces mediate state-citizen relations, research has been constrained by limited access to these systems. This paper applies a novel socio-legal methodology to analyse prototypes developed by software engineers working in the UK's welfare administration by drawing on the Department for Work and Pensions' (DWP) GitHub account - a platform where the DWP’s digital team stores, manages, and shares code on an almost daily basis across more than 500 repositories. By analysing this code, this paper moves beyond the handful of public-facing examples that have dominated scholarship to date to present a new account of how digital interfaces mediate access to legal entitlements. The analysis reveals three interlinking patterns: (i) 'happy path' processing that assumes ideal user journeys, (ii) prompting and priming mechanisms that shape decision-making, and (iii) interfaces designed specifically for official workforce management and control. This paper argues these findings have significant implications for socio-legal analyses of public services and administrative justice in digital contexts.
Metadata
| Item Type: | Article |
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| Authors/Creators: |
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| Copyright, Publisher and Additional Information: | This is an author-produced version of the published paper. Uploaded in accordance with the University’s Research Publications and Open Access policy. |
| Dates: |
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| Institution: | The University of York |
| Academic Units: | The University of York > Faculty of Social Sciences (York) > The York Law School |
| Date Deposited: | 27 Mar 2026 10:00 |
| Last Modified: | 27 Mar 2026 10:00 |
| Status: | In Press |
| Refereed: | Yes |
| Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:239546 |
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Licence: CC-BY 2.5

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