From Managers to Employees to Customers: The Hidden Toll of Technology-Induced Workload

Menguc, B. orcid.org/0000-0002-4116-3047, Auh, S., Uslu, A. et al. (1 more author) (Accepted: 2025) From Managers to Employees to Customers: The Hidden Toll of Technology-Induced Workload. Journal of Service Research. ISSN 1094-6705 (In Press)

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Item Type: Article
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This is an author produced version of an article accepted for publication in Journal of Service Research made available under the terms of the Creative Commons Attribution License (CC-BY), which permits unrestricted use, distribution and reproduction in any medium, provided the original work is properly cited.
Dates:
  • Accepted: 25 March 2025
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > Marketing Division (LUBS)
Depositing User: Symplectic Publications
Date Deposited: 28 Mar 2025 14:48
Last Modified: 28 Mar 2025 14:48
Status: In Press
Publisher: SAGE
Open Archives Initiative ID (OAI ID):

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