“Empathy code”: the dangers of automating empathy in business

Organizations are increasingly adopting “Emotional AI” to monitor and influence employee emotions, aiming to create more empathetic workplaces. However, we argue that automating empathy risks fostering empathy skepticism, alienating employees, exacerbating mental health issues, and eroding trust. We call on organizations to address the root causes of negative workplace emotions and leverage AI as a tool to complement—rather than replace—empathy, fostering workplaces that genuinely prioritize care and trust.