Zhuo, L., Stamolampros, P. orcid.org/0000-0001-8143-7244 and Zhao, X. (2025) ESG practices through the lens of employees in hospitality: Insights from employee-generated data. International Journal of Hospitality Management, 124. 103992. ISSN 0278-4319
Abstract
Environmental, social, and governance (ESG) practices are garnering increased attention from hospitality companies, accompanied by a notable rise in awareness and expectations from key stakeholders. Nevertheless, research exploring how internal stakeholders perceive ESG initiatives and how such perceptions affect them is still scarce. This paper attempts to shed light on this area by analyzing 195,530 employee online reviews from 4182 U.S. hotel companies over 15 years. We measure employees’ perceptions of ESG practices by constructing a novel ESG lexicon using a word-embedding approach. Our results reveal that (a) employees’ perceived ESG practices increase gradually over the years, (b) perceived ESG practices are higher among current (vs. former) employees and managers (vs. non-managers), and increase with organizational tenure, (c) perceived ESG practices are related to higher job satisfaction and lower employee turnover, with organizational tenure and position level moderating these relationships.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | This is an author produced version of an article published in International Journal of Hospitality Management, made available under the terms of the Creative Commons Attribution License (CC-BY), which permits unrestricted use, distribution and reproduction in any medium, provided the original work is properly cited. |
Keywords: | ESG; Employee online reviews; Word-embedding; Position level; Organizational tenure |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Business (Leeds) > Analytics, Technology & Ops Department |
Depositing User: | Symplectic Publications |
Date Deposited: | 07 Nov 2024 15:42 |
Last Modified: | 27 Nov 2024 17:11 |
Status: | Published |
Publisher: | Elsevier |
Identification Number: | 10.1016/j.ijhm.2024.103992 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:219305 |