User comfort and naturalness of automated driving: The effect of vehicle kinematic and proxemic factors on subjective response

User comfort in higher-level Automated Vehicles (AVs, SAE Level 4+) is crucial for public acceptance. AV driving styles, characterised by vehicle kinematic and proxemic factors, affect user comfort, with “human-like” driving styles expected to provide natural feelings. We investigated a) how the kinematic and proxemic factors of an AV's driving style affect users' evaluation of comfort and naturalness, and b) how the similarities between automated and users' manual driving styles affect user evaluation. Using a motion-based driving simulator, participants experienced three Level 4 automated driving styles: two human-like (defensive, aggressive) and one machine-like. They also manually drove the same route. Participants rated their comfort and naturalness of each automated controller, across twenty-four varied UK road sections. We calculated maximum absolute values of the kinematic and proxemic factors affecting the AV's driving styles in longitudinal, lateral, and vertical directions, for each road section, to characterise the automated driving styles. The Euclidean distance between AV and manual driving styles, in terms of kinematic and proxemic factors, was calculated to characterise the human-like driving style of the AV. We used mixed-effects models to examine a) the effect of AV's kinematic and proxemic factors on the evaluation of comfort and naturalness, and b) how similarities between manual and automated driving styles affected the evaluation. Results showed significant effects of lateral and rotational kinematic factors on comfort and naturalness, with longitudinal kinematic factors having a less prominent effect. Similarities in vehicle metrics, such as speed, longitudinal jerk, lateral offset, and yaw, between manual and automated driving styles, enhanced user comfort and naturalness. This research facilitates an understanding of how control features of AVs affect user experience, contributing to the design of user-centred controllers and better acceptance of higher-level AVs.