Gritt, E. orcid.org/0000-0002-2369-4928, Forsgren, E. orcid.org/0000-0001-9227-7821 and Pandza, K. orcid.org/0000-0002-6807-1812 (2024) Liminal Digital Transformation in Public Sector: The Case of UK Policing. Journal of Strategic Information Systems, 33 (3). 101851. ISSN 0963-8687
Abstract
For many public sector organisations, digital transformation is a strategic priority. However, there is limited understanding of how everyday practices shape such large-scale transformation. To address this, we adopt a strategy-as-practice approach to capture the ‘doings’ of strategy on the ground and the role this plays in large-scale transformation. We conducted an in-depth interpretive case study on UK policing and collected rich data from multiple sources. This is an important context as the police face increasing demands to deliver digital transformation while maintaining a high level of service to protect the public. Our findings reveal that public sector organisations like the police find themselves in a state of liminal digital transformation. We conceptualise this liminality as incomplete, contested, and localised, due to the specific conditions in the strategy practices: openness of strategy, ambiguity in rules and norms, and interdependencies across organisational boundaries. We theorise this relationship in a model of ‘liminal digital transformation’ and propose a set of propositions. By doing so, our research introduces a novel perspective on digital transformation in the public sector and how it is shaped by everyday strategising practices.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | ©2024, Elsevier. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/. This is an author produced version of an article published in The Journal of Strategic Information Systems. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | Digital transformation; Strategy practice; Liminality; Information systems; Public sector |
Dates: |
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Institution: | The University of Leeds |
Academic Units: | The University of Leeds > Faculty of Business (Leeds) > Analytics, Technology & Ops Department The University of Leeds > Faculty of Business (Leeds) > Management Division (LUBS) (Leeds) |
Depositing User: | Symplectic Publications |
Date Deposited: | 23 Aug 2024 08:38 |
Last Modified: | 23 Aug 2024 08:44 |
Published Version: | https://www.sciencedirect.com/science/article/pii/... |
Status: | Published |
Publisher: | Elsevier |
Identification Number: | 10.1016/j.jsis.2024.101851 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:216399 |
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