Implementing customer relationship management successfully: a configurational perspective

Ivens, B., Kasper-Brauer, K., Leischnig, A. et al. (1 more author) (2024) Implementing customer relationship management successfully: a configurational perspective. Technological Forecasting and Social Change, 199. 123083. ISSN 0040-1625

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Item Type: Article
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© 2023 The Authors. Except as otherwise noted, this author-accepted version of a journal article published in Technological Forecasting and Social Change is made available via the University of Sheffield Research Publications and Copyright Policy under the terms of the Creative Commons Attribution 4.0 International License (CC-BY 4.0), which permits unrestricted use, distribution and reproduction in any medium, provided the original work is properly cited. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/

Keywords: Configurational approach; Customer relationship management; Digital ecodynamics; Profitability
Dates:
  • Published: February 2024
  • Published (online): 14 December 2023
  • Accepted: 4 December 2023
  • Submitted: 1 June 2023
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Management School (Sheffield)
Depositing User: Symplectic Sheffield
Date Deposited: 31 May 2024 14:53
Last Modified: 31 May 2024 14:58
Status: Published
Publisher: Elsevier BV
Refereed: Yes
Identification Number: 10.1016/j.techfore.2023.123083
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