Huang, G. orcid.org/0000-0002-0266-6987 and Moore, R.K. (2023) Better curious than smart?: Enhance inclusiveness between mismatched conversational partners: An opinion paper. In: ACM CHI Conference on Human Factors in Computing Systems, 23-28 Apr 2023, Hamburg, Germany.
Abstract
UPDATED—March 29, 2023. As a rapidly developing user interface, conversational interaction has been adopted in an increasing number of technology products. In theory, the conversational user interface is seen as a tool that can cut through all complexity in human-agent interaction. Still, in reality, it is not yet so effective, especially for non-mainstream users, such as elderly people. One of the reasons could be that such agents and human users are considered mismatched partners in conversations. In this regard, this article illustrates why speech-enabled artificial agents, as mismatched partners, would create barriers to inclusiveness. Adding to that, by looking at other mismatched conversational partners, it seeks ways to enhance inclusivity for human-agent conversational interactions using a collaborative approach.
Metadata
Item Type: | Conference or Workshop Item |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2023 The Author(s). |
Keywords: | Human-Agent Interaction; mismatch partners; inclusiveness; dialogue design; multimodality |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Engineering (Sheffield) > Department of Computer Science (Sheffield) |
Funding Information: | Funder Grant number Engineering and Physical Sciences Research Council 2431584 Engineering and Physical Sciences Research Council 2638499 |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 27 Mar 2024 11:09 |
Last Modified: | 27 Mar 2024 11:09 |
Published Version: | https://cui.acm.org/workshops/CHI2023/papers.html |
Status: | Published |
Refereed: | Yes |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:210488 |