Yan, R., Zhao, X. orcid.org/0000-0002-8968-6912 and Mazumdar, S. orcid.org/0000-0002-0748-7638 (2023) Chatbots in libraries: a systematic literature review. Education for Information, 39 (4). pp. 431-449. ISSN 0167-8329
Abstract
Chatbots have experienced significant growth over the past decade, with a proliferation of new applications across various domains. Previous studies also demonstrate the trend of new technologies, especially artificial intelligence, being adopted in libraries. The purpose of this study is to determine the current research priorities and findings in the field of chatbots in libraries. A systematic literature review was performed utilising the PRISMA checklist and the databases Scopus and Web of Science, identifying 5734 records. Upon conducting the first screening, abstract screening, full-text assessment, and quality assessments guided by the CASP appraisal checklist, 19 papers were deemed suitable for inclusion in the review. The results of the review indicate that the majority of the existing studies were empirical in nature (primarily adopting qualitative methods) and technology reviews with a focus on reviewing the implementation and maintenance, design, evaluation, characteristics, and application of chatbots. The chatbots of interest were mainly text-based and guided chatbots, with closed-source tools with access portals mostly built on library web pages or integrated with social software. The research findings primarily concerned the development models and necessary tools and technologies, the application of chatbots in libraries. Our systematic review also suggests that studies on chatbots in libraries are still in the early stages.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2023 The Author(s). This is an author-produced version of a paper subsequently published in Education for Information: Interdisciplinary Journal of Information Studies. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | Chatbots; AI; libraries; systematic literature review; academic libraries |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 31 Oct 2023 11:40 |
Last Modified: | 03 Oct 2024 11:37 |
Status: | Published |
Publisher: | IOS Press |
Refereed: | Yes |
Identification Number: | 10.3233/efi-230045 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:204750 |